CHINA, Beijing - TDCX China made great strides in China’s competitive landscape with its recent “Best Companies to Work for in Asia 2020” recognition from the HR Asia Awards and “Best Service Promising Star Award” at the China Best Customer Contact Center and Best Customer Experience Awards.
The best companies to work award is considered one of Asia’s most relevant accolades for it is judged based solely on employees’ assessment. It uses a Total Engagement Assessment Model (TEAM) that measures engagement level in areas of company culture, self and work as well as the collective thinking, feeling and actions of the workforce. How our employees score us fully depends on our consistency in prioritising their fulfilment at work.
TDCX China has established itself as a leading employer, from 7 employees in 2017 to around 350 across our Beijing and Shanghai campuses currently - a growth guided by TDCX’s global #BeHappier ethos for employee engagement. We believe in openness and transparency thus channels are always open for face-to-face time with managers, who are trained to practice empathy, listen, and suggest possible solutions to the issue.
Our promising star award reflects our excellence in leveraging data, analytics, and machine learning while retaining the human touch in customer experience. We are on the right track as Economic Information Daily reports that the digital economy in China is a key driver for sustained growth, contributing 67.7% to the country’s GDP growth rate in 2019. The above mentioned Awards was co-organised by 51Callcenter, Government of Zhangjiagang, and guided by the State Ministry of Industry and Information Technology and Ministry of Human Services.
“These awards give us the confidence to go forward as a preferred partner to high-growth companies. In a short time, we have gained recognition in both the employer and service provider areas. We realise we belong in an extremely competitive market, which only serves to push us to maintain our position in front of the pack”, said Shi Bei, General Manager, TDCX China.
TDCX is a leading global provider of outsourced digital customer care and sales acceleration solutions to the world's best and most valuable brands. Operating in state-of-the-art campuses in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Spain, and Colombia, TDCX has a track record of success with clients in digital advertising, e-commerce, travel and hospitality, technology, automotive, consumer electronics, and fintech sectors. TDCX has won over 250 industry awards.